Quick Customers Links ..

Helm Control Server: http://cp.w2kx-web.com/
Helm User Guide: PDF download .

Web based Email (WebMail): http://mail.w2kx-web.com

Global DNS Name Servers:
1) Primary: NS1.CLIENTNSHOSTING.NET
2) Secondary:  NS2.CLIENTNSHOSTING.NET

W2Kx-Web Sales: sales@W2Kx-Web.com
W2kx-Web Support: support@W2Kx-Web.com (include your username)
W2kx-Web Billing Inquires: billing@W2Kx-Web.com (include your username)
Report abuse: abuse@W2Kx-Web.com

FREE Technical Support ..

We're here to help! The doors to our online customer service center are always open. For your convenience, you can use the options below to obtain support.

Below are the steps you should take before contacting support. We give support for our services only. Please reframe from asking for help with third party software or services.

Support Policies and Clarifications :

W2Kx-Web is a reseller for a larger advanced hosting provider for experienced site owners, webmasters and developers and our pricing directly reflects the services, not support. Our FREE support services are limited to server and network help. We will only provide help if the issue is on our side.

We are not a consulting service and will not teach in any form or definition. If you plan to use third party software or advanced scripts and applications with our service then you must know how and be able to troubleshoot should you experience troubles.

If you need help with your software, scripts or other third party applications we recommend that you hire and experienced webmaster or consulting firm for assistance. If you want our services, prices start at $55 / hour.

If you want to report a server problem and you are certain the problem is on our side please email reports@W2Kx-Web.com and an administrator will look at the problem.

1. Review the Helm manual if you need help with the control panel.

2. Email support@W2Kx-Web.com .

3. Always include your username when contacting support.

Information needed for support.

• Your control panel username ..

• Your domain name ..

• Copy and paste any error codes you receive ..

Please take the time to include all the information necessary when contacting us so that we can help you in a timely manner.

Additional Support:

Guide to Getting Started

Email :
How do I setup my email in Outlook?
How can I reduce the amount of spam I receive?
Why do I get "530 - Authentication Required" errors when sending email?
How do I send and receive email for my domain?
I lost my email address password. How can I find out what it is?
Does My ISP Block Port 25?

Domain Names (DNS) :
I don't have a Domain Name yet. Where can I get one?
Which Domain Name Servers (DNS) must I use for my web site?
What is DNS? What do I have to do to make my domain point to my web site?
How long does it take for DNS changes to take effect?
What is a Domain Alias, and how do I create one?
What is a Sub Domain, and how do I create one?

Database :
What connection string can I use in my scripts to connect to my database?
How do I create a MySQL database?
What administration tools can I use to manage my MySQL database?

General :
How do I upload or change files on my web site?
Which components are installed on your servers?
How can I get statistics for my web site?
How is Bandwidth and Disk Space usage calculated?
How do I order additional domains or extra features for my web hosting account?
How do I view or edit my FTP logon details?
How do I view or edit my FrontPage logon details?
What are the default documents for my web site?
What is Shared SSL and how does it work?